Frequently Asked Questions

What is a Seat?

A seat represents a space reserved for each course you have registered for. As an individual participant, you will register for one seat. As the Billing Administrator of a firm or group you may register for as many seats as required.

If a participant/registrant is unable to attend a session, a replacement may be sent and use the seat. In addition, a group or firm who reserves a fixed number of seats can designate which people are to attend which courses, ie. the same person does not have to attend each course. The only thing you need to ensure is that there are not more people attending the course than have been registered in the group.

What is a Program?

A program is made up of 11 different course topics and purchasing a program will save you more than $400 than if you ordered each course individually.

What is a Billing Administrator?

A Billing Administrator (or Group Administrator) is responsible for the administration of all aspects of a registered group, such as adding or deleting group members, monitoring attendance, and all billing-related matters.  As the Group Administrator, you will have access to the group order history and the attendance records of all group members.

What is the advantage of registering with a group of eleven or more people?

Purchasing eleven or more programs will entitle you to a discounted registration fee. See the Fee Schedule for full details.

Can I update or make changes to an order I have already placed?

Once an order is placed, changes can only be made by the Billing Administrator by using a “Seat Swap”. If you wish to add names to your group of possible participants, all you need to do is visit the “Manage my Group” link through the “My Account” section and enter the appropriate information.

What is a Seat Swap?

A Seat Swap allows you to exchange any course in your program for a different course in another program or for the same course offered on a different date at a different location.
Why would I want to do a Seat Swap?

Seat Swaps allow you the flexibility to customize your program to better suit your schedule as well as your professional development interests and needs.

For example, if you know that you will be unable to attend a course on the scheduled date, you can swap your seat to that specific course for the same course held at a different location on a date more convenient for you (subject to availability).

When can I swap a seat and how much does it cost?

Once your order has been placed, a Seat Swap can be requested at any time and will be subject to an administration fee of $35 per swap. If you anticipate having many additional swaps over the course of the program, you can purchase a “Prepaid Swap Package” which will let you make future swaps at a discounted rate.

Are there any limitations to Seat Swaps?

You may not use your swaps to end up with more seats in any one course than the number of programs you have purchased. For example, if you have purchased 5 programs, you may not swap seats to end up with 6 or more of any single course (regardless of location). We refer to this as the “Stacking Rule”.

What is the Stacking Rule?

The “Stacking Rule” is a requirement that a “Program” does not include more than one instance of a course topic. A course topic is defined by the course and does not consider the location it is offered at.
So for example, if you order one program that you intend to share with another practitioner, you cannot order more than one instance of the Income Tax Update course. If both of you want that course, you will need to purchase the second one at the regular course price. If you purchase two programs, you cannot have more than two instances of the Income Tax Update course regardless of location.

If I miss an in-class course, can I make it up at a later date at another location?

Yes, however you must contact us prior to attending to ensure seat availability. You will need to be formally registered in the course you wish to attend. A swap fee of $35 plus HST will be charged, or you may use one of your prepaid seat swaps if you have purchased a prepaid swap package. If you attend the course without first registering with us, you will be charged the full fee for a single course of $160 plus an administration fee of $50.

What happens if I send more people to an in-class course then were registered?

Attendance records are compiled using the signed attendance sheets that are circulated at each session, and reconciled with the registration information in our database. If extra people have attended a course for which they were not registered, an invoice will be issued to that individual or firm for the course attended at the full course fee of $140 plus an administration fee of $50. In cases where the course attended (without being registered) is sold out, an additional fee of $50 will be charged for a total of $240.

Can I share my program or course registration with others?

Yes. Registration in our programs or individual courses represents the reservation of a seat and not a reservation of a specific individual. As a result, you may share your registration with others. For example, if a firm has 10 staff members but only wishes to register for 5 seats, all 10 staff members must be listed as potential attendees during the registration process and any 5 may attend each course.

Why am I receiving email reminders about in-class courses that I am not scheduled to attend?

Because AJAG offers registrants the flexibility of sending anyone to attend the session for which a seat has been purchased, we do not know in advance which individual will actually be attending. Therefore, reminder emails for each course purchased by the group administrator are sent out to every member of a group. It is the responsibility of the Group Administrator to ensure that group members are advised which courses they should be attending.

Can I turn off the reminder emails?

Yes. If you do not wish to receive course reminder emails, special notice emails, or both, the Group Administrator has the ability to disable these features for all group members. This can be done through the Group Management tab in the Group Administrator’s account.

How can I contact one of the instructors?

Most instructors will provide their contact information at the sessions, but AJAG is unable to provide their contact information to you directly. If you would like to get in touch with one of our instructors, simply send us an email and we will forward it to the instructor on your behalf.

How do I print my completion certificate?

Log in to your account and select the “My Programs and Courses” tab. Follow the links to my course attendance, select the year you are looking for and you will be able to view and print your certificate.

How do I get credit for my hours?

Attendance sheets will be circulated at each course. Everyone in attendance must sign these sheets which are collected and reconciled with our registration records. Hours will be entered into our system within one week of the course presentation.

If I attend an in-class session but forgot to sign in, can I still get credit for having been there?

No. As the sign-in sheets are our only way to confirm that you were there, we cannot give credit to anyone who has not signed the sheet.

Will breakfast be served at in-class sessions?

Yes. A light breakfast comprised of coffee, tea, juice and either muffins, danish or bagels, will be served at each morning session. We will also provide coffee and tea during the mid-session breaks for all morning and afternoon sessions.

How long do I have to watch an online course? Do I have to watch the whole course at one time?

You have 6 months to view your online courses from either the date you placed your order or the release date of the course, whichever comes later. You can start and stop the course as you need to and go back to it, but once you have completed the quiz you will not be able to review the session again.

Do I get a copy of the course materials with the online courses?

Yes. Once you are logged into the online course (by clicking on the Select to Take Course Now button) you will see a green resources tab with a PDF of the course materials that you can either print or save for your reference.