Overcoming Resistance to Change & How to Communicate More Effectively with Colleagues and Clients
This 1 hour webinar is relevant for anyone who has ever resisted change in their professional lives.
Topics Include:
1. Resistance Overview
a. What is resistance?
b. Typical points of friction/resistance in accounting firms or departments:
clients resisting new services, clients and/or employees not adopting best practices, employees pushing back against new workflows; new customer portal, making collections calls to clients, sticker shock.
2. Understanding the basics of
resistance behaviours
3. Why do we resist change at work?
4. Using resistance to build relationships
Instructor
Andrew Brown and Elizabeth Williams
We bring more than 25 years of hands-on communications experience in some of the world’s most complex organizations. We’ve worked with brand new communications teams and tenured C-suite veterans to connect them to employees, members, shareholders and customers when it matters most.
- Mergers & acquisitions
- Corporate restructurings
- Business transformations
- Leadership changes
- Strategy rollouts
- Remote worker outreach